We are located in Lee’s Summit, Missouri, a suburb approximately 20 miles east of Kansas City. We are a state of the art, 24-hour hospital facility devoted to emergency and critical care medicine and surgery, dentistry and dermatology, with support from Blue Pearl for internal medicine, soft tissue and orthopedic surgery, and Eye Care for Animals for ophthalmology.
Animal Emergency and Referral Hospital’s Mission Statement:
Our purpose is to provide superior medical care for our patients, to extend the best service to our clients, and to maintain a safe and enjoyable workplace for our staff. Through genuine commitment, care, and quality education, we will strive to create “satisfied clients” who are confident in their pets’ health care, and we will strengthen our relationship with the general practitioners who entrust their clients in our care. Our professional staff is integrally tied to the achievement of this mission. Our team performance, attitudes, open communication and mutual commitment to apply sound practice policies will ensure a quality work environment and consistent rewards for all, as we serve and achieve our group mission.
We work closely with your regular veterinarian, utilizing our specialists for chronic or challenging cases. Patients needing emergency care or patients needing intensive care after-hours are seen or transferred to us on nights, weekends and holidays. Our facility is fully staffed with knowledgeable and skilled professionals, 24 hours a day, seven days a week.
Policies & Procedures:
There is initial consultation fee, which includes the veterinarian’s examination of your pet. We will provide you with a written estimate for any additional charges for diagnostics, treatments or medications. A deposit is required for all hospitalized patients. Fees for services must be paid in full when your animal is discharged. We are unable to finance services. For your convenience, payment may be made with MasterCard, Visa, Discover, American Express, cash or check.
On June 1, 1995, we opened our doors. At that time, we were only a little hole in the wall facility purchased at 3920 Lower South Noland Road. Since then, we have made two moves, gained many more doctors and technicians, and a state-of-the-art facility that gives us the ability to live up to our name.
When the company began, our initial plan was to open a clinic in the Lee’s Summit area. On October 1, 2001, we opened at our present location. At that time, we had three emergency doctors and five technicians. Dr. Paul Klausen, Dr. Ken Winters and Dr. Michael Groh soon joined the team, offering dentistry and dermatology services, respectively.
Now, twelve years after founding the company, we have grown to three referral doctors (Dr. Michael Groh, Dr. Paul Klausen and Dr. Ken Winters), ), five emergency doctors (Dr. Jennifer Beck, Dr. Russell Cain, Dr. Sean Croucher, Dr. Laura McKee and Dr. Kevin Winters) and at any given time, 15+ technicians.
AERH is a Member of the following professional associations:
AVMA – American Veterinary Medical Association
IVECC – International Veterinary Emergency and Critical Care
AVDS – American Veterinary Dental Society
KCVMA – Kansas City Veterinary Medical Association
AAHA – American Animal Hospital Association